About Motion

About the role

What you'll be doing

• Own the relationship with a focused group of top customers, talking with one or two of them most days to understand their goals, workflows, and what's getting in the way
• Turn what you hear into custom Runneth use cases, from custom taxonomies and reporting to new data connections and workflows we haven't built yet
• Prototype fast and scrappy to get customers a working solution, then hand off to Engineering when something needs to be built in the core product built properly
• Bring what you learn back to the team, flagging which custom builds could become use cases for every customer and feeding customer insight into the Product roadmap
• Partner closely with Product and Engineering to unblock technical issues, and with our CS team to understand what customers need next
• Give customers honest, respectful guidance, including telling them when the fix is in their strategy rather than in the product
• Be one of the first to try every new Runneth feature and figure out how customers can get the most out of it
• Support our internal marketing team (content, creative strategy, and growth) and influencer partners on their Runneth use cases

Our ideal fit brings

• Strong relationship skills: You're a people person at heart. You build trust quickly, ask the right questions to find out what people actually need, and like owning the customer relationship from first call to working solution.
• A builder's mindset: You've always been the person who takes something messy and turns it into a system that works better, whether that was a Notion setup, an automation, or a workflow nobody asked you to fix. You'd rather figure out someone's problem and own the solution than hand them a finished product.
• Hands-on with AI: You build with AI, you don't just use it. You've built your own workflows, agents, or automations, and you treat AI as a work in progress you can shape rather than something that frustrates you. You don't need to be an engineer, but you're comfortable talking with them.
• High agency and curiosity: You're an early adopter who wants to try new things the day they ship. You'll talk to anyone to get the job done, engineers one minute and marketers the next.
• Love for ambiguity: No two days look the same here, and priorities shift fast. You enjoy that, and you care more about the impact you make than the title you hold.
• Organized: You can juggle several customers and builds at once without dropping anything.

Bonus points

• Experience in DTC, ecommerce, paid social, or creative strategy, enough to spot when a customer's strategy is the real problem. We have internal experts who can teach you the rest.
• A background on the agency side, in customer success or implementation with real technical depth, or in managing influencer and creator relationships
• You've founded something or built your own product and loved talking to the people using it

What you'll love about Motion 💜

• Compensation: Competitive compensation including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend, 20 days PTO, and a $1,500 work-from-home stipend
• Remote-first, hybrid optional: Team members across Canada, the U.S., and beyond, with office hubs in Toronto, Montreal, Vancouver, and Porto
• Real momentum: 2.5x YoY growth, $65M+ total raised ($30M Series B), and second-time founders. Several teammates chose to build with them again.
• Low-ego, high-performing team: Ranked #19 on G2's Best Canadian Software Companies for 2026
• Connection: Day-to-day on Roam, an AI-powered virtual office. In person, an annual team offsite and a summer company retreat.